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Some residents were unable to log in as a result. On Monday, January 24, residentsвЂ™ inventories stopped responding to requests. Login and Inventory Issues: Monday, 1/24 - Friday, 1/28 Well, this is not the way we wanted the past week to go - multiple outages in the same week! Not fun for anyone. The Boxy 5000 chat widget should appear in the bottom right hand corner of your screen.

The ability to get an answer to your question or to get your issue resolved without having to wait until our Support Lindens are available is BoxyвЂ™s primary directive.ДЄnyone interested in saying hello to Boxy can access it by logging into our support portal. Outside of office hours Boxy can help or create a ticket for when we are back in the office. Utilize Boxy to help better explain your issue once you are transferred to a support representative. It is however meant to help when we are unavailable or may be experiencing higher call volumes.ДЇor premium residents Boxy will only be the first point of contact before being passed to a support representative during office hours. We realize that a chat bot is not a substitute for a customer support representative, and this bot is not meant to be. Boxy might not have all the answers currently, but we will continue to review questions posed and help the bot to better answer your support queries.

Specifically, Boxy will be able to submit an abuse report on your behalf and in some cases help with the restart of a region!Д«oxy will continue to learn as we go. The upgraded bot will be a 24/7 support option for both premium and non-premium residents! (Previously only available for premium customers.)Д«oxy will have the ability to answer commonly asked questions, keep you up to date on current issues, help with ticket submission and in some cases handle a support request.Д«oxy has uses for all residents, from early adopters to fresh new faces.ДЇor new and more casual residents Boxy is available to help them find the support they need.ДЇor our seasoned veterans Boxy can offer support options for some specific requests. Boxy 3000 has been re-invented and given an extra 2000!Д«ut wait a second time! WonвЂ™t this bring about the machine apocalypse? Not just yetвЂ“Boxy 5000 is more advanced and learns as they go but Skynet is still a few upgrades away. We are learning from some design flaws and moving forward with a more advanced bot. I would like to introduce a new member of the Linden Support team, Boxy 5000.Д«oxy 5000 is a virtual assistant/support bot trainee.Д«ut wait, wasnвЂ™t there already a chatbot who answered questions for premium users? Indeed there was! Boxy 3000 was the earlier model of the trainee chatbot.

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